Frequently asked questions

What you can expect from us

Writing services

Will my content be original?

We write all our original content from scratch. Any journalistic endeavour naturally involves some research, but your content will be as distinct from any sources as possible. We routinely dupe check all new content to ensure it features strongly on search engine rankings.

Do you support article rewrites?

If you require multiple versions of the same document for SEO purposes, we can support that. Given the lower degree of research needed, we charge less for rewritten content, but please do remember that rewritten content can be very superficial if there is no change in the underlying substance.

Will I have full rights to the content?

We base our prices on selling you the exclusive rights to the content. Once an item is paid for, we make no claims of ownership or attempt to publish or resell it. You are also entitled to publish it wherever you like, as many times as you like. You will also be able to modify the content as you see fit.


Proofreading and editing

Will my documents be confidential?

We take privacy very seriously. We will not release your documents to anyone outside our organization or anyone not involved in the editing process.

Do you refuse to edit particular content?

We strongly believe in free speech and do not judge the views of our customers, nor do we seek to exert our own views during the editing process. Our aim is to strengthen the author's voice, not change it. That said, we do reserve the right to refuse any work where there is a compelling reason to believe it may be used to facilitate a criminal endeavour or act of moral turpitude.

What sort of content do you edit?

We can edit pretty much everything. Much of our workload comes from student dissertations and theses, but we also work on academic research papers, business communications, magazine articles, books (both fiction and non-fiction), and even song lyrics and poetry on occasions. If something is new to us, we're willing to give it a try.


Do I need to pay upfront?

For all new customers, payments must be completed prior to starting work on the order, although phased payments based on milestones and deliverables can be worked out for larger projects. As longer term relationships develop, it may be possible to open accounts on a case-by-case basis.

Are you VAT registered?

Quill Editing & Content is an EU VAT-registered business entity, and as such, all invoices include our EU VAT identifier.

B2B transactions are welcome, but companies should supply their own valid VAT identifier to avoid being charged VAT.

Customers resident outside the EU may also be exempted from VAT if their address can be verified (such as through PayPal).

How do you charge?

Most invoices are issued through PayPal in the first case, as this supports a number of countries and allows easy payment with credit and debit cards without your own PayPal account.

We do appreciate, however, that PayPal support is limited in some locales, so we can supply an IBAN or SWIFT/BIC number for a bank transfer. We can also try to add additional payment processors (such as Payoneer and Skrill) when requested.